Live Chat and Video Troubleshoot Pointers

If you can't live chat or video, try the following suggestions:

  • Clear your cache and cookies. 
  • Disable AdBlock or any other browser extension or plug-in. If you are having issues, the plug-in may be the problem.
  • Update your browser to the latest version.
  • Try with a different browser.
  • Restart your computer.
  • Check your Internet speed. If there are multiple devices on your network, the connection is shared between them and may reduce the speed that your device receives.
  • Disable your firewall.
  • Disable your anti-virus software. 
  • Remove any live-streaming software like Manycam or Splitcam.
  • Install anti-malware software. See Malwarebytes

If these steps didn't resolve your problem, report the issue to us, so we can investigate. Include as much detail about the problem as possible, e.g., what kind of phone or tablet you were using and what you were doing when the problem occurred.

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